Product Care

Our jewelry is made of bronze or 925 and 950 silver. The gold plating is 24 carats and has a protective layer with cataphoretic lacquer to prolong the shine and plating of each piece.

We recommend that you keep your jewelry separately in its original packaging. The bag in which we deliver the piece is suitable to protect it from dust and scratches. Store them there after use.

If you need to clean them, we recommend using a soft, dry cloth.

Please note that all our pieces are 100% handmade, for this reason they may have minimal variations between them or may have a minimal variation from the photo displayed on our website.

SUGGESTIONS:

To increase the life of your pieces, it is recommended:

  • Do not expose to lotions, creams, cosmetics, perfumes and water. It is recommended to apply these products and then put on your pieces.
  • Store separately
  • Avoid knocks and falls, especially when one of the pieces has stones or resins.
  • Do not wear during physical exercise and/or swimming
  • Clean frequently using a soft cloth to maintain its original color and shine.

MAINTENANCE

We know that you love your jewelry and that it will never go out of style, that is why we offer you the maintenance service so that you can continue enjoying it.

Remember that our pieces are gold plated, they are not pure gold, so over time your pieces will lose their golden tone, we want you to continue using them for many more years, so we offer the cleaning and gold plating service for your KALIETH jewelry.

Maintenance has an additional cost that varies depending on the complexity and size of the piece.

Please note that shipping and handling costs will be the customer’s responsibility.

To receive any maintenance, write to us at info@kalieth.com with the subject “MAINTENANCE”. It is important that you send us photos of the product. We will contact you within the next 2 business days.

Delivery time: Delivery time will start counting from the next business day after confirmation of receipt of the piece in our workshop, which will be 5 business days for the maintenance process. Once the process is finished, the piece will be sent through a logistics operator in Colombia. This may take 2 to 3 business days to reach its destination.

GUARANTEES

We are 100% committed to your satisfaction, which is why each shipment is hand-checked by our team to ensure that you receive the best. Although we make every effort to ensure that everything is perfect, sometimes things happen. If you discover any defect in the items you received, please contact us immediately.

To resolve any warranty, write to us at admon@kalieth.com with the subject “WARRANTY”. It is important that you send us photos of the defective product and the purchase order. We will contact you within the next 2 business days.

Resin: Our resin pieces are handmade, so each one of them is unique and can never be perfect. No warranty is accepted for this, after being received to the satisfaction of the customer.

GOLD PLATED BRONZE PIECES: Six (6) months. Applies only for plating fall and/or discoloration of the piece.

Our pieces have a 6-month warranty. Applies from the date of delivery for orders through the website, or the date of purchase for pieces that have been purchased from authorized distributors. The repair is free of charge as long as:

You present the receipt or purchase order and it has not exceeded 6 months of validity.

Damage is not caused by uses that promote wear and tear on the parts.

The parts have not been modified or altered by a third party.

Remember that we do not accept returns without prior notice.

EXEMPTION FROM LIABILITY FROM THE WARRANTY.


Kalieth will be exonerated from the liability arising from the warranty, when it proves that the defect comes from:

  1. The improper use of the product by the Client.
  2. When the Client did not follow the instructions for the care of the product (see Product Care).