Kalieth

NATIONAL SHIPMENTS

Our shipments in Colombia are made through a Colombian logistics operator.

We offer free shipping to all of Colombia.

Delivery will be made at the address indicated at check out to any responsible person of legal age who is at home at the time of delivery, for which the signature on the carrier’s guide will be sufficient, this includes residential units or buildings with concierge service, the reception and signature of the concierge.

For payments with credit and debit cards, our payment processor PayU must approve the transaction, which may take up to one business day. The delivery time is 5 business days and will begin counting from the confirmation of payment, which will be sent through a message to your email.

The delivery time for products in Stock can vary between 2 and 5 business days and products in Preorder will take 20 business days to manufacture plus delivery time.

If your purchase is confirmed before 2 p.m. From Monday to Friday, the first business day is the day you make the purchase and the delivery time will start counting from that day.

If your purchase is confirmed after 2 p.m., the delivery time will start counting from the next business day after your purchase is confirmed.

If you make a purchase on a Saturday, Sunday or holiday, the delivery time will start counting from the next business day after your purchase is confirmed.

If upon receiving your order you notice any changes to the packaging or its condition, this must be recorded in the observations field on the transport guide. The Customer must check the good condition of the package with the courier company, indicating any anomaly that may be detected in the packaging. If, after having inspected the product, the Customer detects any incident such as a knock, breakage, signs of having been opened or any damage caused by shipping, the Customer agrees to notify Kalieth via email info@kalieth.com with the subject “delivery anomaly” within twenty-four (24) hours from delivery. From that moment on, incidents of this type will not be dealt with (only parts under warranty).

Deliveries cannot be made at a specific time and if there is no one at home, the carrier will make up to two additional delivery attempts. In case of not being able to make the delivery, the product will be returned to our warehouse and we will contact you to arrange a new shipment

Lost Packages

In case of loss or theft of the package sent, it is the responsibility of the transport company, who will start an investigation process to find the location of the package and determine the procedure to request payment for the jewelry contained in the lost package, taking into account the insured value.

KALIETH cannot be held responsible for delays in the hands of third parties.

INTERNATIONAL SHIPMENTS

Our international shipments are handled by PARTNERSHIPS made with ENVIA and DHL Express.

We offer free shipping for international orders of USD $250 or more. For purchases under this amount, the shipping cost will be USD $40

The delivery time can take between 4 and 15 business days to anywhere in the world.

KALIETH cannot be held responsible for delays in the hands of third parties.